I recently settled with UPS for damage to a frame shipped in December. The box arrived with two largish holes where other boxes had been dropped on it. UPS wound up paying for the insured amount. I'll end up with a repaired, repainted frame. Not what I purchased, but a bike nonetheless. The pain in the butt with UPS is that the insured is the shipper, not the purchaser. You'd better have a good relationship with whomever you bought the bike from, cause that's where Big Brown is gonna send the money. Over the past year UPS deliveries have arrived in consistently poor condition. Wonder of wonders, USPS has been doing quite well.
Sid Smith, Chicago