Hi Don,
UPS "LOST" a $1200 shipment of parts which tracking information showed was here at the Austin facility. They told me the parts had been damaged then could not find them. Apparently all these packages end up at one location in Salt Lake City or Denver - forgotten which - where they are eventually auctioned off. I suggest you fight tooth and nail with them until you receive an adequate explanation and/or compensation (better yet the goods). I will NEVER use UPS again as this it the 3rd item to get damage or disappear. I wish you the best of luck and hope all turns out well!
Mike Short, (who so far has had no problems with FedEx) Austin TX PS. I sometimes wonder if UPS has an internal theft problem and when things "get lost" they say the parts were damaged?
On Tue, 23 Mar 2004 10:09:28 -0700 "Anvil Bikeworks" <ojv@earthlink.net>
writes:
> Hi Folks - I need some help here. In the last month, I've had 3
> cases of
> serious handling damage or loss of high value product shipped
> through UPS.
> When I mean high value, I mean total loss of shipments valued &
> insured at
> $4,500+ dollars. This is not an issue of improper shipping, the
> product is
> crated to be bomb-proof. The last 2 episodes resulted in the total
> loss of
> product and currently UPS has COMPLETELY LOST, i.e., have no idea of
> where
> it is, a 105-pound 32" square by 6" tall crate valued & insured at
> $4,500
> that has now been "in transit" for 10-days on a 3-day route. At
> this point,
> the insurance claims are not what is important, what is important is
> that it
> delays our customers in their endeavors and throws us further &
> further
> behind schedule as we have to make up for the losses. Dealing with
> UPS
> customer service is like dealing with "hear no evil, see no evil,
> speak no
> evil" home team. I'm ranting now, I'm furious. I'll stop.
>
>
>
> Does anybody have a high level point of contact, phone number or
> email
> address for management at UPS? I'm talking about somebody who might
> actually care and has the ability to make a difference. I could
> find
> nothing with a Google search.
>
>
>
> Dale, I'm sorry for the cross-post but I'm desperate!!!!!!!!!
>
>
>
> Cheers!
>
> Don Ferris
>
> Anvil Bikeworks, Inc.
>
> Littleton, Colorado
>
> Ph: 303.471.7533 / 303.919.9073
>
> Fax: 413.556.6825
>
> http://www.anvilbikes.com
>
>
>
>
>
> _______________________________________________
>
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