Re: Re: [CR]Damage at Bike Shops

(Example: Humor:John Pergolizzi)

Date: Fri, 10 Sep 2004 13:36:31 -0400
From: "Michael D. Schmidt" <mdschmidt@patmedia.net>
To: smwillis@verizon.net
Subject: Re: Re: [CR]Damage at Bike Shops
cc: classicrendezvous@bikelist.org

Ha, and give up that balmy Houston weather?

Mike Schmidt
Director of Whine & Cheese
Stirling, NJ


-------- Original Message --------


=> From: "Steven Willis" <smwillis@verizon.net> => Date: Fri, 10 Sep 2004 13:25:19 -0700

Well Jerry move up to NJ. I will expect you for beer night. Steven Willis 1778 East Second Street Scotch Plains NJ 07076 908-322-3330 http://www.thebikestand.com ----- Original Message ----- From: "Jerome & Elizabeth Moos" <jerrymoos@sbcglobal.net> To: "Doug Van Cleve" <dvancleve@gmail.com>; <classicrendezvous@bikelist.org> Sent: Friday, September 10, 2004 8:30 AM Subject: Re: [CR]Damage at Bike Shops

> I bought all the necessary HS removal and installation tools after a teenage employee of an LBS removed my crown race with a center punch. That sort of thing doesn't happen at shops whose owners at on this list, but most of us are not fortunate enough to live near those shops. > > Regards, > > Jerry Moos > Houston, TX > > Doug Van Cleve <dvancleve@gmail.com> wrote: > No offense bike shop dudes (and dudettes ;^), > > But I am the only one with carte blanche to mess up my bikes through > oversight, inattention etc. In Lou's example I would also insist that > the shop fix their mistake. I can mess things up just fine by myself. > The few times I take my stuff into a shop it is because I thought I > might mess things up and they are the professionals. My most recent > example was getting a Nuovo Record crown race removed from a Vitus 979 > fork. I took to to a "good" local shop and they mutilated the crown > race in the process of removing it. They didn't charge me, and I > regret not making a bigger deal of it, but I won't ever take anything > back there for service and I generally avoid the shop (wasn't a big > customer anyway). I understand Grant's point, after all we are all > imperfect, but high end shops should be treating expensive/rare frames > with kid gloves IMHO. > > Just my 2ยข, > > Doug Van Cleve > Chandler, AZ > > > On Fri, 10 Sep 2004 10:21:02 EDT, loudeeter@aol.com wrote: > > The "one scratch" rule notwithstanding, I don't know where the line is drawn > > for bike shops. An extreme was related to me by a local rider here in > > Orlando. He had sent a Gios Professional for paint and had used the local bike shop > > to handle the transaction. The bike arrived back from the painter fine. He > > asked the shop to install the headset. They didn't "face" the headtube first > > (or so he says) and the result was a large 1/4 inch chip in the paint on the > > headtube-headset junction. His argument was that a professional shop should > > have known that they needed to remove the paint from the edges of the headtube by > > faciing prior to installing a headset. He insisted that they return the > > bike to the painter for a COMPLETE repaint. Apparently the shop complied. I've > > often wondered about how a shop can stay in business if all customers are like > > that. Lou Deeter, Orlando FL > _______________________________________________ > Classicrendezvous mailing list > Classicrendezvous@bikelist.org > http://www.bikelist.org/mailman/listinfo/classicrendezvous > > > --- StripMime Report -- processed MIME parts --- > multipart/alternative
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