I called Michael Swantak at Velographics this afternoon, and he has sent along the following letter for me to post to the CR List members on his behalf. Please read below.
Peter Naiman Glendale, WI ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
To the CR List,
First of all, dont start dragging the river, and ignore any ransom demands; Im still here. Ive had a confluence of issues that have kept me from responding to your correspondence in a timely fashion, and for that I sincerely apologize.
Youve heard my printer problems alluded to; thats one of the issues, and the one that continues to be my biggest impediment to providing better service. Although its one of my goals, for the time being I cant afford to simply purchase the necessary equipment and handle the printing myself. Finding an outside printing source has presented several problems. First, they need to have the right equipment and be proficient with it this alone cuts down the list of potential printers. Second, they have to be willing to take on an account that consists of fussy, very short-run orders this cuts the list down even further. Last and probably most important, they need to service the account after they take it on. This has been the big hangup. So far both printers Ive used have delivered a decent product at a reasonable cost, but never on time, and both have been pretty shabby about keeping me in the loop about delays in delivery dates. This puts me in the position of not having adequate answers for your questions, which I absolutely hate. Im continuing to search for other printers and have one that sounds promising. But then the last guy sounded promising too.
Beyond that, I had another work-related commitment that took me away from the computer for a few days, and twice in the past month I got socked with adware and malware to the point that I had to back up my drive and reinstall my operating system; that was another three or four days. First thing I knew I was a week and a half behind on my e-mail, and I get a considerable volume these days. I am clawing away at it though; no ones been forgotten.
Again, I apologize to all of you whove been patiently waiting. I appreciate the interest youve shown in my little (well, not so little anymore) undertaking. Im not at all satisfied with the level of service Ive been able to provide you, and I intend to work toward improving it. Any and all suggestions to that end are welcome and appreciated.
Michael