As many of you recall, I posted a negative email about Matteo several months ago. For that email I got roasted, "on list" by many, and supported by many, "off list". I speculate the "off list" group may experience intimidation from the group or sanctioning from Matteo or his close friends.
There are at least three reasons here, in list members not empathizing with the plight of purchasers. One is that some members are friends of Matteo. Another is that some members are "sellers", and therefore, are more apt to look at the situation from a "sellers" perspective. They may be less sensitive to "buyers" issues. The last one I offer, is that some may mistakenly conclude that just because all their transaction have been acceptable, that everyone else will certainly have that same experience. And perhaps if they don't, then they are the one at fault.
When I posted the negative experience with Matteo, I too was frustrated with lack of communication, and "in your face" attitude. Since then, I have closely followed "the list" communications involving Matteo.
I was expecting that Matteo would not do any future business with me after my negative posting. However, on August 15th, I decided to give Matteo an eBay bid, which he accepted to my surprise, and I won the bike. I received the bike a little more than a week ago, but have yet to receive the wheel and shifter, which where a part of the auction. I have emailed Matteo and he has responded that he has not yet been able to get the wheel, since the guy he is getting the wheel from has been ill. I personally don't think someone should offer something for sale, unless they not only have possession of the items for sale, but are in a position to ship ALL items on a timely basis. However, I have decided that it will be acceptable for me to be patient.
I have had several other earlier dealings with Matteo, all with satisfactory experiences. I have decided to continue dealing with Matteo for at least several reasons. One is that I have accepted that Matteo may be slow in providing what he offers in the auction. Another is that I realize Matteo has some cool items to auction, and so, I am willing to "take the rose with the thorn". Another is that I feel Matteo is basically honest, but may have too many "irons in the fire" to effectively deal with all of them on a timely basis. Finally, although I don't know Matteo much at all, I have read very complimentary comments about him, as well as some negative comments. However, my instincts tell me that he is "at heart" a really good guy, and I would like to continue dealing with him, if he is willing to deal with me.
Paul
Paul J. Wilson Cell (408) 395-2020, Temecula, California>>(951) 587-3632, San Jose, California 95124, USA>>(408) 377-1710
email: paul@wilsondesigns.net http://www.wilsondesigns.net
At 9:59 PM -0500 9-13-07, Chris Plunkett wrote:
>Yes not so much.
>
>I am sure a cookie cutter approach works for some but just because
>
>our experiences are different than yours doesn't make them less real.
>
>Since we are not talking about your money or character, please
>listen to two sides.
>
>
>
>I am relatively new to the list so I don't have a core group to come
>out and pounce
>
>on you but I am far from a lightweight, spending thousands of
>dollars without a
>
>problem or being "the problem" as you most eloquently put it; just
>ask Anthony,
>
>Lou, Larry, Mark, Adam, or Harvey to name a few. Yea it is true new
>blood spends
>
>lots while keeping them in the family or at least in loving hands.
>But sellers with
>
>even a few documented bad transactions should be encouraged by their
>loyal following
>
>to make good.
>
>
>
>The post earlier from Matteo about buyer(s) with a "problem" yes I am one, 45
>
>days and counting on a headset. For a build I am doing for my
>brother who was a
>
>hit and run in July, I posted it here.
>
>In Matteos post he mentions buyer(s) who opened claims against him due to
>
>transactions that were bad. In my transaction no potential options have been
>
>suggested or implied other than tough turkey. Maybe because I am a no body,
>
>who cares if I leave; no tracer has been filed for the item, no
>claim as it was
>
>registered and insured, no or rare communication except when I cc'd Dale,
>
>no option for an alternative item, no apology, or refund of money,
>all in 45 days.
>
>The site rules don't exactly support this type of a transaction
>where it talks about sales.
>
>He has however had time to post here and send me insulting email. If you have
>
>any questions to the authenticity of my comments please ask Dale to respond
>
>as he has seen most all of the documentation. Buyers will beware of
>the CR list if sellers
>
>do business in this manner. Sell inside your tight knit core group
>and never sell
>
>to new blood, this isn't about you. Sell to new people like me
>sooner or latter
>
>if you continue to applaud bad behavior it will be the end of a good thing.
>
>
>
>Chris Plunkett
>
>Chicago, Illinois
>100's of transactions and not a single complaint