Re: [CR] Disappointing Cyclart experience

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References: <1274202916.4bf2cb2400a43@webmail.b2b2c.ca>
From: "Mike Schmidt" <mdschmidt56@verizon.net>
To: "paul.ozzello@b2b2c.ca" <paul.ozzello@b2b2c.ca>
In-reply-to: <1274202916.4bf2cb2400a43@webmail.b2b2c.ca>
Date: Tue, 18 May 2010 15:36:59 -0400
Cc: "classicrendezvous@bikelist.org" <classicrendezvous@bikelist.org>
Subject: Re: [CR] Disappointing Cyclart experience


Joe Bell, Keith Anderson, Brian Baylis, Peter Weigle and bilenky are 5 I can personally vouch for.

Mike Schmidt Millington, New Jersey Sent from my iPhone

On May 18, 2010, at 1:15 PM, paul.ozzello@b2b2c.ca wrote:
>
> I sent my 1985 Bianchi Veloce to Cyclart for repair. It's a middle
> of the road
> model that doesn't have much monetary value, but it was my first
> real bike and
> I won a number of races with it when I was a kid; so it has a great
> deal of
> sentimental value. The top tube has a minor dent from a collision I
> had with a
> car 25 years ago that I've wanted to have repaired ever since. A
> number of
> people recommended Cyclart so I emailed Jim Cunningham.
>
> I told him what I wanted done, remove the dent, keep the existing
> paint, and
> touch up some of the larger eyesores. He said that was a pretty
> basic repair
> and suggested I send it to him for an estimate. When I eventually
> got the
> estimate, it was for a dent repair and a cheap powder coat. I called
> Jim and
> explained to him how keeping the original paint was very important
> to me, that
> I didn't mind if it didn't come out perfect.
>
> You could tell from the conversation he didn't want to be bothered,
> going on
> about how his painters/artists wouldn't find much motivation from
> such a job,
> that there was little satisfaction or gratification to be had from
> such a
> project. After I told him how much the bike meant to me, he appeared
> to
> understand and accepted to give me a quote for the work requested.
> Several few
> weeks later, Jim obviously changed his mind; I got a mail from Susan
> with the
> original estimate (dent removal plus re-finish).
>
> I contacted Cyclart once again asking for a quote for a complete
> CycleTique
> treatment for the frame realizing it would be costly. Apparently,
> Cyclart has
> no interest in doing the work and offered to send me back the frame
> as is.
>
> Were my expectations too high? I was willing to spend considerably
> more than
> what the bike was worth for a simple frame repair and explained it
> to them long
> before I ever sent them the frame. I wrongly assumed Cyclart would
> understand
> the passion emotion and history that an owner can have with a
> particular bike;
> what a disappointment.
>
> Could someone recommend a shop that would do such a repair?

>

>

> Paul Ozzello

>

> Montreal Canada