Hello Mark,
Thank you for your comments. You and Charles O'Toole and others with your passion for cycling are customers who we value tremendously. As you can see in the attached technical bulletin from our General Manager, Paul Aieta, we will be revising the elbow length dimension to best suit your needs by January 1, 2001.
I hope that our continued drive to best serve our customers will win back your confidence.
Best regards, Chris Randolph randolph@dtswiss.com
DT Swiss, Inc.
2493 Industrial Blvd.
Grand Junction, CO 81505
phone: (970) 242-9232
fax: (970) 244-8918
website: http://www.dtswiss.com