Please, I would like to ask that "management" be taken out of this equation, unless managers were actually involved with the shipment. Reason being, I am a supervisor at a very large wholesale retail warehouse and 99% of the time the actual managers have little knowledge of actual shipments that are incoming or outgoing, except those containing special priority items. I personally run the UPS set-up, and have dealt with many UPS Teamster types. A supervisor with a hard head can be that way from many things, MOST which are probably not related with the item being shipped. Many "supervisor's" are quite young, and hence things happen. The problem maybe could maybe have been resolved by an appropriate manager, upon the asking (unfortunately this is 2001). Seems like you ended up with a hard ass in the long run. I have been able to surmise many things from various situations, but perhaps this is an anomoly for UPS. Like the company I work for UPS does want to have customer satisfaction. I would talk to the manager if everything was dicked up. I would imagine the young pup just had a bad day.
Tony Zanussi
----Original Message Follows---- From: TW406@aol.com To: classicrendezvous@bikelist.org Subject: [CR]A UPS Story Date: Thu, 22 Mar 2001 18:38:05 EST
Just got 3 bikes rejected for shipment by a supervisor at UPS on the grounds that the boxes weren't new and that you can't have anything on the inside touching any of the surfaces of the box.
I argued I don't manufacture the boxes, so its impossible for me to get a new one, and I wasn't aware of any device that would allow the contents to hover away from all sides, but he wasn't buying it. Even the employees were arguing he was acting crazy.
It seems clear management at least doesn't want to ship bikes.
Watch out for those guys with ties. Off to FedEx.
Ted Williams
Baffled in Berkeley