Re: [CR]Broken Retro Crank Website

(Example: Books:Ron Kitching)

Date: Thu, 12 Apr 2001 16:05:05 -0500 (EST)
From: "Brandon Ives" <monkey37@bluemarble.net>
To: Chuck Schmidt <chuckschmidt@earthlink.net>
Cc: John Quigley <eurocycle@hotmail.com>, classicrendezvous@bikelist.org
Subject: Re: [CR]Broken Retro Crank Website
In-Reply-To: <3AD61C7F.2B72@earthlink.net>


That's because Campy always said our stuff never breaks and if it did it's your fault. You can't fix faults if you don't believe they exist and never see the parts. I've tried to return tons of stuff to Campy over the years and the only way to get a replacement was to go through the bikes maker. They've gotten better over the years, but they still won't admit that they built a massive stess riser into the NR and SR cranks. The reason you see few broken Shimano and Suntour craks is that if they had a failure the company took care and fixed the problem. Let's hear it for R&D and warranty departments. If campy actually had either they wouldn't have had to play catch up for 10+ years. I love Campy stuff but when thay screw up they do it big time.

enjoy, Brandon"monkeyman"Ives semi-sunny santa barbara, california

"Nobody can do everything, but if everybody did something everything would get done." Gil Scott-Heron

On Thu, 12 Apr 2001, Chuck Schmidt wrote:
> John Quigley wrote:
> >
> > No broken Shimanos or Suntours.
>
>
> The reason might be that the Shimanos and SunTours had to be sent back
> to manufacturer.
>
> Chuck Schmidt
> South Pasadena, California