All,
As JB-Z points out; caveat emptor. That's a fact of life. As a
licensed stockbroker, I would say that is of paramount importance. But I
do say it "in a bad way". It's really good though. Fore warned is fore
told.
I believe that understanding the nature of business is self evident; at
its most fundamental: make money. Capitalism baby. Without it we are
lost.
Just @ every one who has met me would say that I also have a "strong"
personality. Some would also say that I'm an a--h---. Another fact of
life. I can live with that. As I've said for 27 years since I realized I
could sprint:"so drop me". I always came around them.
"How he likes to run his business". It don't make it right.Let me
assure all that ethics 101 was attended by Andy Fastow,Ken Lay,Bernie Ebbers
and the like. And yea, I've got a price to. I've compromised my morals.
But my price is alot higher the any so-cal transplanted New Yorker. ( Yes,
that was personal).
My pop told me this(once I could understand it): "Don't screw anybody
over if it ain't at least for a million dollars. Its not worth it." He was
right. And then some. (and no, I haven't.)
"Unique"- NOT.There are at least a handful of well run business's out
in cycle land that have not only faculties but also the talent,desire,and
experience to CORRECTLY restore anything that interests this list. And they
are ALOT nicer at it.PERIOD. Don't delude yourself. And I've seen alot of
great paint work on fancy cars come out of shops without even a paint booth.
They were small. And dirty.
My natural tendency is to do business by the golden rule. To my fullest
capabilities.Charging for those services is what our"service"economy is
based upon. My last year in "The Business", that's "Wall Street", I did $11
million in sales. I don't say that to impress you, but rather to impress
upon you that I know how to do good business.Most would agree. Some
don't.Fair monetary remuneration for said services is to be expected.
However ,when fairness is out of the equation, then the company will go out
of business. How's that for a prediction?
Having been in the communications field, I have a fairly decent grasp
of the English language, and its nuances. Italian too. When the initial
estimate and the written one (the one ya get after ya sent the frame) differ
by 30 to 50%, then some one didn't communicate..either through ignorance or
lack of honesty. Yea but who? "Hey , the frames already there, sooo what
the heck".
Be careful to whom you ask what you want, cause ya just might get it.
Or some thing ya didn't expect! READ: Bait and switch. I've read all the
sales books, so I can recognize "the pitch". Most can't.
I am , in fact very glad that your experience w/Cyclart was satisfactory
to you and that you are "happy with the result". Perhaps you might use
stronger adjectives to describe you experience, given the opportunity. I
know other people who would. I would.
As for my own Frejus experience w/Cyclart: Sent them a chrome road bike
that needed among other things the head tube to be repainted as the orig.
translucent blue had been removed (she was naked but for the chrome!) Said
I wanted the blue to match my chrome Frejus track(light translucent
blue/slight shade of green. I was VERY specific.). Got her back.
Unwrapped her and my eyes feasted on the beautiful dark translucent blue
that now dressed her headtube and downtube panel. Called Calif. ASAP. The
response to as to "why" ,was that he "matched" it to another Frejus on his
premises. One with a dark blue head tube. Really nice . But not what I
paid for or Cyclart was contracted for.
Joe, for you to describe any of my experiences with Cyclart as "recent"
and "unhappy" precludes that you have a degree of knowledge and information
concerning my experiences. That,in fact, is not the case, as I have not
discussed my situation with you. At least I don't remember. But a'm a
gettin old. And crotchety. But please don't speak for me.
Esspecially, please do not write off my experiences to "miscommunication
". My situation did not "escalate from miscommunication". My "dispute" as we
might agree to term my Alvin Drysdale/Cyclart drama, was concluded with me a
go'in to San Diego and confronting a certain cycleartist and demanding my
frame back. I laid out cold hard cash to bring the situation to a quick
conclusion. For the record: the workmanship , or lack thereof ,is self
evident upon inspection. Two quite prominent frame builders who frequent
this list both examined the frame and quickly(I'd say less then nano seconds
but I could be accused of exaggerating) came to the same conclusion: the
work performed on the frame was consistent NEITHER with what I was billed
for,had contracted for, or would , by any stretch, be considered work done
"in a workmanly manner as accepted methods in the industry". (billed for
bead blast,3 or 4 coats of high build primer and filling of dents and
tap/face BB so that an alignment check could be done. The frame was in
fact given a bead blasting, one coat of black powder coat and some pink
bondo was shmeared on the chain and seat sstays. Made me ssstuter just to
think about it!).Shmear: to apply a light coating; as in cream cheese on a
bagel in the morning w/ your coffee. Talk about a wake up call. And sorry,
but the face/tap was also b.s. Maybe she'll tag along to on of the BVVW
meetings or other love fest for all to ogle. Form your own opinion.
That, writing the aforementioned situation off to miscommunication, does
not address the true problem,. And It insults me , which I am sure is not
your intention.
The real problem is questionable business practices. Att the best. At
the worst,
immoral and illegal business practice. Should it be tolerated? I won'
stand for it.
My recommendation is to any one who is dreaming of that bike; ask
everyone you can what their experiences were. Call and talk to the people
who you might be contracting to do work. If possible , go and visit.
Decide what you want; period correct or smooth as glass(usually don't go
hand in hand. Sure some times personalities clash. Some times, a very hard
effort will be made to rip you off. Caveat emptor baby. Remember,Tempus
fugit,time is fleeting. Those who do not learn from the mistakes of the past
are doomed to repeat them. And I don't have time in my life to deal with rip
offs. But I did. I learned. IMHO: save yourself heart ache. Can anyone
else learn from my experiences? Just call.
I would prefer any further communication take place off list as not to
stretch the good and tolerant nature of our list master. I would forward
same to all who ask.But if ya'all want me to, I'll keep a goin.DB?
My fingers are tired. Not as fit as my tongue. And Sally is t'd off as
I caressed the key board alot more then...well...
Just my story and I'm stickin to it.
ciao,
with the greatest sincerity,
JohnT.Pergolizzi
N.Y.C.,U.S.A.
> I agree with Mark that bashing people for how they distribute reproduced
> decals is not a good idea. Anyone making and selling decals is on legally
> thin ice. Collectors are always frustrated about obtaining decals on their
> own terms. Given the relative technical ease of reproducing decals, the
fact
> that no one in the US is in the business of reproducing them and simply
> selling them to collectors tells the story.
>
> As to dealing with Jim Cunningham and Cyclart in general, I would say
caveat
> emptor, but not in a bad way. What I mean is you need to understand the
> nature of the business Jim is in and that he has a strong personality and
> sense of how he likes to run his business. Jim maintains a unique facility
> that has the capacity to do all steps of a frame restoration process. The
> shop is large, clean, capable and represents an enormous investment and
> monthly operating cost. Jim has a natural tendency to want to use the full
> capabilities of his services and charge for them. Communication is
essential
> to fully understand the final bill and what was done. Be careful what you
> ask for. If you don't keep careful track, the restoration you thought was
> $500 will quickly become $800 or more. So communicate and keep careful
track
> of the tab (Jim carefully documents charges in his literature and
website).
>
> Jim and his wife Susan worked very carefully with me to control costs on a
> chrome Frejus I had restored a number of years ago. I didn't follow their
> every recommendation, we worked things out and I was certainly happy with
> the result.
>
> John Pergolizzi has recently had an experience with Cyclart that he is
> unhappy with. While I don't know all the details, this type of experience
> does not surprise me either. The potential certainly exists for
transactions
> gone wrong to escalate from miscommunication to dispute. My recommendation
> is to make expectations and communication with Cyclart extremely clear and
> documented.
>
> All that said I'd gladly do business with Cyclart again on the right
> project.
>
> Joe Bender-Zanoni
> Still trapped in Las Vegas