Jim
We shipped a 1890's era bike to a customer in California that UPS nearly ruined. The California guy said he would repair it as well as possible and was willing to settle for a reasonable price. It seems to me that the person at UPS I talked to saw her job as preventing me from getting paid. I found out the direct line to her desk and the direct fax line to her desk and called her each day and told her I would both call and fax her each day until the reasonable settlement was paid. I was paid within three days of initial contact. The squeeky wheel gets greased.
Robb Rasmussen
Brookings, SD
>From: Jim Cole <jcole@memphis.edu>
>To: "Classicrendezvous@bikelist.org" <Classicrendezvous@bikelist.org>
>Subject: [CR]Bent Fork Help/UPS Claim
>Date: Mon, 22 Jul 2002 15:55:17 -0500
>
>Well, it finally happened. I just got a bike in via UPS and the front
>fork is bent. I'm going to take a close look at it tonight and hope it
>is salvageable. Any suggestions on who to send it to for a possible
>straightening? It's a Mercian and I could send it to them or buy a
>replacement through them, but would like to see if I could get it
>straightened stateside first.
>
>Anyone ever have a good experience making a claim through UPS?!? I've
>only heard they are VERY slow to pay claims. I'm not out a whole lot of
>money one way or the other, but not real happy about this. Any
>suggestions on dealing with the UPS claims process would be greatly
>appreciated. THANKS!!!
>
>Jim Cole
>Memphis, TN