As to the comment about Fed Ex ground being a better means of shippint than UPS, one thing most of us may not know is that while both companies have an 800 number to call to check on progress or to discuss a problem in transit, the number provided by UPS is an outside service that cannot and will not actually contact UPS to deal with a problem. For example, if a package was misrouted and is still in transit, or if it is being misrouted by UPS itself (showing up as an "EXCEPTION" on their computer tracking) the service will not or claims they cannot contact the local center or intervene to correct the problem enroute. You have to wait a set period of time, and the package then sits around or gets lost.
If you call Fed Ex, you get the compay itself, who WILL contact the center in question or even call the driver on a cell phone to deal with a problem. (I had one New Year's Eve, when they thought my LBS who was waiting for a frame was closed. I called, explained that the dealer was in fact there waiting, they contacted the driver who had the package on the truck, and it was redelivered -- properly -- within an hour.)
Plus, Fed Ex seems easier to deal with on claims.
Dave Novoselsky
Chicago