That's got to hurt. I guess I would like to know what was discussed before the head set was put in. Like if they wanted to head tube cut and faced or did the customer asked to have it put in on the cheep. I have had people ask me to "slap" a head set in they bought mail order and was shocked I wanted to cut and face the frame and charge 50.00 to do this . Word got out he put it in him self and trashed the head set and had to buy a new one. I pass on a lot of repairs when my kook O meter is set off. Steven Willis 1778 East Second Street Scotch Plains NJ 07076 908-322-3330 http://www.thebikestand.com
> The "one scratch" rule notwithstanding, I don't know where the line is
drawn
> for bike shops. An extreme was related to me by a local rider here in
> Orlando. He had sent a Gios Professional for paint and had used the local
bike shop
> to handle the transaction. The bike arrived back from the painter fine.
He
> asked the shop to install the headset. They didn't "face" the headtube
first
> (or so he says) and the result was a large 1/4 inch chip in the paint on
the
> headtube-headset junction. His argument was that a professional shop
should
> have known that they needed to remove the paint from the edges of the
headtube by
> faciing prior to installing a headset. He insisted that they return the
> bike to the painter for a COMPLETE repaint. Apparently the shop complied.
I've
> often wondered about how a shop can stay in business if all customers are
like
> that. Lou Deeter, Orlando FL