Don,
Sorry to hear of your troubles. Based on package's size, it likely didn't go thru normal distribution process, which is set up for small packages, and was manually handled each step of way.
If your local UPS sales rep can't help you resolve, would suggest calling customer service # and ask for the manager. You likely already have a case number. Let them know you will escalate. Then at least you have a trail when you contact an Executive. Would suggest reaching out to Calvin Darden, SVP Operations. You may have better luck with him then going after the CEO which likely has an office staff that handles this type of complaint for him...
Regards,
John Lehoczky Kansas City
Here is a profile listing from Yahoo:
OFFICERS Michael Eskew, 53 Chairman, CEO D. Scott Davis, 51 CFO, Sr. VP, Treasurer John Beystehner, 51 COO and Pres of UPS Airlines Kenneth Lacy Sr. VP, CIO Calvin Darden, 53 Sr. VP of US Operations
They are HQ in Atlanta. Phone: (404) 828-6000
> Hi Folks - I need some help here. In the last
> month, I've had 3 cases of
> serious handling damage or loss of high value
> product shipped through UPS.
> When I mean high value, I mean total loss of
> shipments valued & insured at
> $4,500+ dollars. This is not an issue of improper
> shipping, the product is
> crated to be bomb-proof. The last 2 episodes
> resulted in the total loss of
> product and currently UPS has COMPLETELY LOST, i.e.,
> have no idea of where
> it is, a 105-pound 32" square by 6" tall crate
> valued & insured at $4,500
> that has now been "in transit" for 10-days on a
> 3-day route. At this point,
> the insurance claims are not what is important, what
> is important is that it
> delays our customers in their endeavors and throws
> us further & further
> behind schedule as we have to make up for the
> losses. Dealing with UPS
> customer service is like dealing with "hear no evil,
> see no evil, speak no
> evil" home team. I'm ranting now, I'm furious.
> I'll stop.
>
>
>
> Does anybody have a high level point of contact,
> phone number or email
> address for management at UPS? I'm talking about
> somebody who might
> actually care and has the ability to make a
> difference. I could find
> nothing with a Google search.
>
>
>
> Dale, I'm sorry for the cross-post but I'm
> desperate!!!!!!!!!
>
>
>
> Cheers!
>
> Don Ferris
>
> Anvil Bikeworks, Inc.
>
> Littleton, Colorado
>
> Ph: 303.471.7533 / 303.919.9073
>
> Fax: 413.556.6825
>
> http://www.anvilbikes.com
>
>
>
>
>
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