Ha, and give up that balmy Houston weather?
Mike Schmidt
Director of Whine & Cheese
Stirling, NJ
=> From: "Steven Willis" <smwillis@verizon.net> => Date: Fri, 10 Sep 2004 13:25:19 -0700
Well Jerry move up to NJ. I will expect you for beer night. Steven Willis 1778 East Second Street Scotch Plains NJ 07076 908-322-3330 http://www.thebikestand.com ----- Original Message ----- From: "Jerome & Elizabeth Moos" <jerrymoos@sbcglobal.net> To: "Doug Van Cleve" <dvancleve@gmail.com>; <classicrendezvous@bikelist.org> Sent: Friday, September 10, 2004 8:30 AM Subject: Re: [CR]Damage at Bike Shops
> I bought all the necessary HS removal and installation tools after
a teenage employee of an LBS removed my crown race with a center
punch. That sort of thing doesn't happen at shops whose owners at on
this list, but most of us are not fortunate enough to live near those
shops. > > Regards, > > Jerry Moos > Houston, TX > > Doug Van Cleve
<dvancleve@gmail.com> wrote: > No offense bike shop dudes (and
dudettes ;^), > > But I am the only one with carte blanche to mess up
my bikes through > oversight, inattention etc. In Lou's example I
would also insist that > the shop fix their mistake. I can mess
things up just fine by myself. > The few times I take my stuff into a
shop it is because I thought I > might mess things up and they are
the professionals. My most recent > example was getting a Nuovo
Record crown race removed from a Vitus 979 > fork. I took to to
a "good" local shop and they mutilated the crown > race in the
process of removing it. They didn't charge me, and I > regret not
making a bigger deal of it, but I won't ever take anything > back
there for service and I generally avoid the shop (wasn't a big >
customer anyway). I understand Grant's point, after all we are all >
imperfect, but high end shops should be treating expensive/rare
frames > with kid gloves IMHO. > > Just my 2ยข, > > Doug Van Cleve >
Chandler, AZ > > > On Fri, 10 Sep 2004 10:21:02 EDT,
loudeeter@aol.com wrote: > > The "one scratch" rule notwithstanding,
I don't know where the line is drawn > > for bike shops. An extreme
was related to me by a local rider here in > > Orlando. He had sent a
Gios Professional for paint and had used the local bike shop > > to
handle the transaction. The bike arrived back from the painter fine.
He > > asked the shop to install the headset. They didn't "face" the
headtube first > > (or so he says) and the result was a large 1/4
inch chip in the paint on the > > headtube-headset junction. His
argument was that a professional shop should > > have known that they
needed to remove the paint from the edges of the headtube by > >
faciing prior to installing a headset. He insisted that they return
the > > bike to the painter for a COMPLETE repaint. Apparently the
shop complied. I've > > often wondered about how a shop can stay in
business if all customers are like > > that. Lou Deeter, Orlando FL >
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