RE: [CR]Damage at Bike Shops

(Example: Component Manufacturers:Campagnolo)

Date: Fri, 10 Sep 2004 10:47:15 -0700 (PDT)
From: "David Feldman" <feldmanbike@yahoo.com>
Subject: RE: [CR]Damage at Bike Shops
To: Anvil Bikeworks <ojv@earthlink.net>, classicrendezvous@bikelist.org
In-Reply-To: <000001c49751$36d32950$8768bf3f@D8W8FB21>


Park makes a nice yanker, too. It won't even damage newer aluminum Shimano crown races.
David Feldman
Vancouver, WA


--- Anvil Bikeworks wrote:


> Doug wrote:
> snip..."I took to to a "good" local shop and they
> mutilated the crown
> race in the process of removing it"
>
> That LBS needs to invest in the excellent Hozan race
> remover and they'll
> never have to hammer off another race. With today's
> ubiquitous CF forks, I
> think the Hozan is mandatory.
>
> Cheers!
> Don Ferris
> Anvil Bikeworks, Inc.
> Littleton, Colorado
> Ph: 303.471.7533 / 303.919.9073
> Fax: 413.556.6825
> http://www.anvilbikes.com
>
>
> -----Original Message-----
> From: classicrendezvous-bounces@bikelist.org
> [mailto:classicrendezvous-bounces@bikelist.org] On
> Behalf Of Doug Van Cleve
> Sent: Friday, September 10, 2004 8:34 AM
> To: classicrendezvous@bikelist.org
> Subject: Re: [CR]Damage at Bike Shops
>
> No offense bike shop dudes (and dudettes ;^),
>
> But I am the only one with carte blanche to mess up
> my bikes through
> oversight, inattention etc. In Lou's example I
> would also insist that
> the shop fix their mistake. I can mess things up
> just fine by myself.
> The few times I take my stuff into a shop it is
> because I thought I
> might mess things up and they are the professionals.
> My most recent
> example was getting a Nuovo Record crown race
> removed from a Vitus 979
> fork. . They didn't charge me, and I
> regret not making a bigger deal of it, but I won't
> ever take anything
> back there for service and I generally avoid the
> shop (wasn't a big
> customer anyway). I understand Grant's point, after
> all we are all
> imperfect, but high end shops should be treating
> expensive/rare frames
> with kid gloves IMHO.
>
> Just my 2ยข,
>
> Doug Van Cleve
> Chandler, AZ
>
>
> On Fri, 10 Sep 2004 10:21:02 EDT, loudeeter@aol.com
> <loudeeter@aol.com>
> wrote:
> > The "one scratch" rule notwithstanding, I don't
> know where the line is
> drawn
> > for bike shops. An extreme was related to me by a
> local rider here in
> > Orlando. He had sent a Gios Professional for
> paint and had used the local
> bike shop
> > to handle the transaction. The bike arrived back
> from the painter fine.
> He
> > asked the shop to install the headset. They
> didn't "face" the headtube
> first
> > (or so he says) and the result was a large 1/4
> inch chip in the paint on
> the
> > headtube-headset junction. His argument was that
> a professional shop
> should
> > have known that they needed to remove the paint
> from the edges of the
> headtube by
> > faciing prior to installing a headset. He
> insisted that they return the
> > bike to the painter for a COMPLETE repaint.
> Apparently the shop complied.
> I've
> > often wondered about how a shop can stay in
> business if all customers are
> like
> > that. Lou Deeter, Orlando FL
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