I haven't dealt with The Sultan (anyone remember his "Terrible Towel"?) in a
while, but I sure never had any trouble with him and he used to be one of
the better sellers, or so was my own feeling. It can be easy to have a
clash on an individual item, but caution should be taken in assuming that
the seller (or the buyer, sometimes) is a Cad, and even more caution in
presenting him as such to a group.
Tom Sanders
Lansing, Mi