Louis,
Thanks for sharing this info. Your FedEx experience sounds like a terrible nightmare, but it doesn't surprise me. My experience with them has been this: I have lived at the same single-family residence for nearly 20 years, and I routinely receive packages from both USPS and UPS. But whenever a shipper sends something to me via FedEx, I get a postcard in the mail (delivered by USPS) telling me that they are unable to locate my address!
Luckily, the only time I have had to place a claim with a shipper was with UPS, who had destroyed a Vox AC-30 tube amplifer (off topic!) in transit. The claim with UPS was a breeze, and they paid for a brand new replacement amplifier (~$1500) within 3 weeks.
Good luck with your claim, I hope FedEx comes through in the end.
Steve Goodwin Westford, MA
Louis Schulman <louiss@gate.net> wrote: I just purchased a bicycle which was shipped via FedEx from California to me in Tampa. It was lost in transit.
I am sure that all shippers are reliable. This is the first time this has happened to me. However, what I think the list needs to know is how FedEx handles (or doesn't) claims.
FedEx has been awful. They try to prevent you from contacting them. They hide options on their voice mail and on their web site. They deny they have received a claim, when they have received it.
They lie about their own policies. They say they will only pay the shipper, when in fact the shipper can waive payment. They won't supply proper forms to document the claim. Their online claims page says it is "temporarily" out-of-service when you try to submit claim forms. But it works if you keep trying.
FedEx knows they lost my shipment, knows its declared value ($1000) and has received proof of purchase and payment. Yet they won't pay the claim. "They are still investigating."
If you are still considering using FedEx, you should download and read their 180-page service agreement. Even if they lose your shipment and it is their fault, they don't have to pay you for 6 months. And you can't sue them for that period of time.
Needless to say, I will never, ever use FedEx.
Louis Schulman Tampa, Florida _______________________________________________
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