Louis et al,
>This was, in fact FedEx Ground.
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FedEx Ground was started to attempt to grab UPS market share at a time
when UPS was being pilloried for their service. I think FedEx Ground is
losing that battle and the intended effect has been the opposite, at
least around here. UPS service has dramatically improved.
>I think your point is important. When I called the FedEx legal department, I got a friendly person who began to take my claim information. Then she said, "is this Ground?" When I said "yes", she tranferred me to another person in the legal department.
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Yes, that's another cute sleight-of-hand. I'm not privy to the legal
documanets, but it would appear that, ofr all intent and purpose, FedEx
standard service and FedEx Ground are conected only through the sahring
a common name and having trucks that resemble one another.
>This person said "we do not discuss claims." I said well, wouldn't it be better to discuss the claim than have a lawsuit filed. She said: "would you like the address of our authorized agent for service of process?" I kid you not, she said they would rather be sued than discuss the claim!
>
>By the way, another thing you will discover if you read the FedEx service agreement is "FedEx does NOT supply insurance." Even when you tell them the value, and pay extra, this is NOT insurance. It is just a condition to recovering the value of your item if they damage or lose it. Bet you didn't know that!
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Actually, I did and had forgotten. Just another good reason to go Brown.
>Phil Sieg,
>Knoxville, Tennessee