Louis; This sounds like a very dark comedy, and a comedy of errors, but not one to laugh at. I went through the same thing years ago with UPS, not losing a shipment, but damage of a cycle frame. After sending a Colnago Arabesque to Clive Rodell in Austrailia. Clive sent me jpgs of the boxed I shipped the Arabesque in, and it appeared as if someone had driven fork lift blades through the box.
UPS denied the claim stating the box wasn't packed properly etc, etc. Bottom line is I persisted as did Clive filing with UPS for close to a year, and that I recall, we finally gave up. A few months later a young lady working for UPS found our claim on a miscellanious desk somewhere and called me. She agreed with me that the claim should have been paid and reopened the file. A month or so later UPS finally settled, and sent out a check.
As I know from reading prior letters from the thread of thought on this, that others have encountered similar problems, but I've been using Fedex for atleast seven or eight years now since the hassle with UPS, and so far they've been a 100% with me, and "knock on wood" hope that continues.
Best regards, Peter
>
> I contacted FedEx today to see about my claim for
> the bicycle they lost. They were very pleasant: My
> claim was DECLINED. Yikes! I about fell off my
> chair. Were they totally insane????
>
> They said: "we declined your claim because you did
> not submit an invoice." Well, this is totally false,
> I did send it through their electronic claim system.
> Second, even if it were true, shouldn't they say
> they are missing a document before they decline a
> claim? And what if I didn't have an invoice? They
> could just lose my bicycle, and never pay???
>
> I then spoke to the claims handler. She admitted
> she could see the documents I had electronically
> filed, but she "couldn't open them" (they were pdf
> documents). I said, well, is that a reason to deny
> a claim? She went berserk, and told me she NEVER
> talked to people on the phone, and didn't have time
> for that. But I was lucky, she was going to reopen
> my claim. Lucky!
>
> But they would have to start the investigation over
> again, and search their depot for my bicycle before
> considering my claim. Hadn't they already done
> that? Berzerk reaction, again.
>
> I finally said, OK, just reconsider my claim. But
> you really are a bad company. She said, no, we're
> not. I said yes, you are, but have a nice day.
>
> Louis Schulman
> Tampa, Florida
>
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