Even though there are federal rules and guide lines governing the shipping industry; these rules are often stretched to the extreme and rarely enforced. The shipper must be prepared to take the gloves off and do battle when an incident occurs.
I have always taken detailed photos of the inside and outside of a carton containing valuable cargo. Fortunately I have never needed to use this ammunition, but it is nice to know one has a before reference of the item, if needed.
The number of damaged/lost shipments is very small but it never hurts to be prepared.
Nick Zatezalo
Atlanta,Ga