On Feb 7, 2005, at 7:40 PM, john barron- velostuf wrote:
> In Business Skool, I learned a very intriguing definition of
> "quality". It was basically, "The degree to which the finished
> product conforms to the specifications".
To truly understand "quality," one must read Zen and the Art of Motorcycle Maintenance by Robert Pirsig. No trade school can teach that stuff.
Todd Kuzma
Tullio's Big Dog Cyclery
Heron Bicycles
LaSalle IL 815-223-1776
http://www.tullios.com/
http://www.heronbicycles.com/