RE: "condition of employment seems to be utter contempt for the customer"
Speaking as a shop owner of nearly 30 years, I think that pretty much anysh
op that still exists today has moved away from that business model sometime
ago. of course, I am sure there are regional variations. women make a huge
percentage of the purchase decisions, and treating customers poorly makes
sure that the purchases are made elsewhere. and you can't survive without
customers. any store that has attended industry meetings and or trainingin
the last several years has learned much about customer service. and I wou
ld wonder about any "industry executive" who would make sucha statement.
What industry is that person in?Robb RasmussenBrookings, SD
>> > I really believe that "a rising tide raises all boats" or something li
ke that. It was obviously an underserved portion of the marketplace if thes
e guys can make a go of it.> > The real truth in the article is this paragr
aph: "It?s no secret to anyone who has ever endured an encounter with a gre
ase-stained, eye-rolling, heavily sighing bicycle shop employee that custom
er service in the industry has historically ranged from sullen to supercili
ous to overtly hateful. (?It?s one of the few retail industries where a con
dition for employment seems to be utter contempt for the customer,? said on
e industry executive.)"> > I like to think that most shops have moved away
from that business model but there are still a few around. Sad.> > Cheers>
> Kevin MacAfee> St Paul> _______________________________________________>
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