Re: [CR]Poor experience with well known CR List member and eBay seller

(Example: Component Manufacturers:Chater-Lea)

In-Reply-To: <a0611043dc2abfcee25ce@[]>
References: <>
Date: Sat, 30 Jun 2007 07:55:19 -0700
To: "Dr. Paul J.Wilson" <>
From: "joel metz" <>
Subject: Re: [CR]Poor experience with well known CR List member and eBay seller

wow. matteo seems like hes being unresponsive, but were only seeing your side of the story here, regardless of you posting emails from both parties here...

frankly, i dont think id particularly respond well to the condescending tone of your emails either. you seem awfully eager to leave negative feedback, from where im standing, and i know i dont respond favorably to someone who comes out swinging like that. the first thing you do is nitpick the sentence structure of a non-native english speaker? good job, that. personally, i think his first response was abundantly clear, and a perfectly appropriate response from you would have been "great! id love a replacement - to which address should i ship the damaged sticker?" as someone who works in a service industry, its a nasty american habit to expect a servile, "customer is always right", "service-oriented" response from sellers, especially ones from foreign countries, where that attitude is more likely seen to be the crock that it is...

the threat of negative feedback should be a last resort, and ebay sellers who use it as an early threat deserve a bit of a cold shoulder from ebay sellers. first thing you say to him is that you intend to leave negative feedback. at not point do you imply a willingness to not do so. from *your* tone, its a foregone conclusion. what incentive does matteo have to deal with you? youre gonna leave negative feedback anyways! sellers like you are why i dont leave feedback for sales until ive received it myself from the buyer.

nevermind that creases in a vinyl/plastic sticker like this one will basically come out when its stuck to something, and it can be washed to clean up. so yeah, i can see having a response to an initial email like yours something along the lines of "oh jeez..."

i second the "petty" evaluation. this could have been resolved *so* easily if youd entered into this dialogue with a better attitude yourself.


At 05:55 -0700 06.30.2007, Dr. Paul J.Wilson wrote:
>Hi All and Matteo,
>I had a bad experience on eBay. The Seller is a CR list member that
>is well known and probably well received by many and therefore, I
>can expect many to reply on his behalf. I know I have appreciated
>the many different auctions that he has had. Member or not, I think,
>it is good for members to be aware of this troubling individual.
>I am sure many CR members have had terrific transactions with
>Matteo. I too have had a few. But when things go wrong, sometimes
>the true nature and class of the individual comes out. Many may
>think my experience is petty, and in some aspects it is. However,
>the source of my significant disturbance was Matteo poor attitude
>and non-businessman like handling of the situation. In the end, I
>concluded that Matteo felt he could handle my situation as he
>pleased and without any repercussions. I may be just venting, but I
>do feel better by sending out this email.
>This is an account of 100% of communications with Seller "Matteo
>Brandi" <<>> AKA on
>eBay "Yourstreetdealor"
><>, AKA Seller
>Information Omar Rashid Fiesole, FI 50014 Italy
>Details for item number: 110129804232 Item title: vintage cinelli
>sticker decal 1 ft long Item URL:
>End date: Saturday, May 26, 2007 13:31:11 PDT
>5-26-7 Won: You Won eBay Item: vintage cinelli sticker decal 1 ft
>long (110129804232) >Described as NEW
>Date: Sun, 27 May 2007 06:43:16 -0700 Subject: Receipt for Your
>Payment to <> To: Paul
>Wilson <<>> From:
>Hi Matteo,
>I am about to leave "negative feedback" for the Cinelli sticker.
>Item number: 110129804232 The reason: The decal was shipped
>folded resulting in a permanent flaw, and was a bit dirty. I thought
>I should contact you before doing so. I can send a picture of the
>decal as I received it if you wish. Paul
>Sellers message reads:
>no need to leave negative feedback.please ship the decal to a friend
>of mine in NJ,ill pay for shipping.i believe another one,that i can
>Hi, Matteo
>You seem to have rushed your response to me and left me with uncertainty.
>Matteo, your message does not:
>1. Say where to ship to your friend.
>2. How you will repay me for shipping.
>3. Your last sentence structure seems incomplete. Are you saying
>that you think you may have another one you can provide?
>Matteo, I don't want to ship the sticker, be out of money for the
>sticker, out of money for shipping it, and then find out that you
>really don't have another sticker. I would be willing to get another
>sticker. But PLEASE take the time to address this issue clearly &
>concisely so I don't waste any more time interpreting your message.
>Thanks, Paul
>Hi Matteo,
>I still have not received your response to my response about the
>poor condition of this decal. I want to put this issue to rest asap.
>It has been about a week since our last email. Please respond asap.
>I see that I do have a response, and it is dated 6-25-7. This is 6
>days after my last request. Not a "service oriented" gesture on your
>part. Your attitude throughout this transaction has been poor and
>dismissal. I have done business with you in the past, but this
>transaction stinks. How about something like this. "Oh, I am
>terribly sorry for the problem and am pleased to remedy it quickly.
>Here is what I will do immediately".
>Yes, and I do stiffen when stiffed!
>Do what you want to do about the refund. The money is not important,
>but the feelings are!
>PLease,i say ,PLEASE,leave me a negative feedback.Im refunding th
>emoney now plus the cover for s/h cost to Nj for the sticker.
>Here is what I left for feedback>>Item: New decal, shipped folded &
>dirty. Communications slow & terrible attitude
>Final comments:
>The item I won was cheap, but supposed to be new, & was received
>poorly. I was more than fair when I complained to Matteo so that he
>would have a chance to remedy the problem. He rushed a response that
>left me unable to proceed without contacting him again. Time wasted,
>but I had to contact him again. Matteo responded 6 days later with a
>poor attitude. He has not apologized to this day. He is uncaring,
>and apparently to busy to deal with a transaction that he has been
>paid for, yet not too busy to place other auctions. It is his
>attitude that I have such a problem with.
>It has been my experience that people with Matteo's type of attitude
>can be a significant problem whether the problem is over pennies or
>I think without feedback such as mine contained herein, some people
>will disrespect others just because they can. With poor feedback,
>perhaps some of these people will be hesitant to carry on.
>Paul J. Wilson
>Cell (408) 395-2020, Temecula, California>>(951) 587-3632, San Jose,
>California 95124, USA>>(408) 377-1710
>email: <>

joel metz : :
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