Re: [CR]Poor experience with well known CR List member and eBay seller

(Example: Component Manufacturers:Chater-Lea)

In-Reply-To: <a0611043dc2abfcee25ce@[10.0.1.2]>
References: <877285.64977.qm@web34701.mail.mud.yahoo.com>
Date: Sat, 30 Jun 2007 07:55:19 -0700
To: "Dr. Paul J.Wilson" <paul@wilsondesigns.net>
From: "joel metz" <magpie@blackbirdsf.org>
Subject: Re: [CR]Poor experience with well known CR List member and eBay seller
cc: classicrendezvous@bikelist.org

wow. matteo seems like hes being unresponsive, but were only seeing your side of the story here, regardless of you posting emails from both parties here...

frankly, i dont think id particularly respond well to the condescending tone of your emails either. you seem awfully eager to leave negative feedback, from where im standing, and i know i dont respond favorably to someone who comes out swinging like that. the first thing you do is nitpick the sentence structure of a non-native english speaker? good job, that. personally, i think his first response was abundantly clear, and a perfectly appropriate response from you would have been "great! id love a replacement - to which address should i ship the damaged sticker?" as someone who works in a service industry, its a nasty american habit to expect a servile, "customer is always right", "service-oriented" response from sellers, especially ones from foreign countries, where that attitude is more likely seen to be the crock that it is...

the threat of negative feedback should be a last resort, and ebay sellers who use it as an early threat deserve a bit of a cold shoulder from ebay sellers. first thing you say to him is that you intend to leave negative feedback. at not point do you imply a willingness to not do so. from *your* tone, its a foregone conclusion. what incentive does matteo have to deal with you? youre gonna leave negative feedback anyways! sellers like you are why i dont leave feedback for sales until ive received it myself from the buyer.

nevermind that creases in a vinyl/plastic sticker like this one will basically come out when its stuck to something, and it can be washed to clean up. so yeah, i can see having a response to an initial email like yours something along the lines of "oh jeez..."

i second the "petty" evaluation. this could have been resolved *so* easily if youd entered into this dialogue with a better attitude yourself.

-joel

At 05:55 -0700 06.30.2007, Dr. Paul J.Wilson wrote:
>Hi All and Matteo,
>I had a bad experience on eBay. The Seller is a CR list member that
>is well known and probably well received by many and therefore, I
>can expect many to reply on his behalf. I know I have appreciated
>the many different auctions that he has had. Member or not, I think,
>it is good for members to be aware of this troubling individual.
>
>Prologue:
>I am sure many CR members have had terrific transactions with
>Matteo. I too have had a few. But when things go wrong, sometimes
>the true nature and class of the individual comes out. Many may
>think my experience is petty, and in some aspects it is. However,
>the source of my significant disturbance was Matteo poor attitude
>and non-businessman like handling of the situation. In the end, I
>concluded that Matteo felt he could handle my situation as he
>pleased and without any repercussions. I may be just venting, but I
>do feel better by sending out this email.
>
>Event:
>This is an account of 100% of communications with Seller "Matteo
>Brandi" <<mailto:cheroketz@libero.it>cheroketz@libero.it> AKA on
>eBay "Yourstreetdealor"
><mailto:illfiorentino@aol.com>illfiorentino@aol.com, AKA Seller
>Information Omar Rashid Fiesole, FI 50014 Italy
>
>Details for item number: 110129804232 Item title: vintage cinelli
>sticker decal 1 ft long Item URL:
><<http://ebay.com/<blah>
>End date: Saturday, May 26, 2007 13:31:11 PDT
>
>5-26-7 Won: You Won eBay Item: vintage cinelli sticker decal 1 ft
>long (110129804232) >Described as NEW
>
>Date: Sun, 27 May 2007 06:43:16 -0700 Subject: Receipt for Your
>Payment to <mailto:peltsone@yahoo.it>peltsone@yahoo.it To: Paul
>Wilson <<mailto:paul@wilsondesigns.net>paul@wilsondesigns.net> From:
>"<mailto:service@paypal.com>service@paypal.com"
><<mailto:service@paypal.com>service@paypal.com>
>
>Hi Matteo,
>I am about to leave "negative feedback" for the Cinelli sticker.
>Item number: 110129804232 The reason: The decal was shipped
>folded resulting in a permanent flaw, and was a bit dirty. I thought
>I should contact you before doing so. I can send a picture of the
>decal as I received it if you wish. Paul
>
>Sellers message reads:
>no need to leave negative feedback.please ship the decal to a friend
>of mine in NJ,ill pay for shipping.i believe another one,that i can
>ship.
>Matteo
>
>Hi, Matteo
>You seem to have rushed your response to me and left me with uncertainty.
>Matteo, your message does not:
>1. Say where to ship to your friend.
>2. How you will repay me for shipping.
>3. Your last sentence structure seems incomplete. Are you saying
>that you think you may have another one you can provide?
>Matteo, I don't want to ship the sticker, be out of money for the
>sticker, out of money for shipping it, and then find out that you
>really don't have another sticker. I would be willing to get another
>sticker. But PLEASE take the time to address this issue clearly &
>concisely so I don't waste any more time interpreting your message.
>Thanks, Paul
>
>
>Hi Matteo,
>I still have not received your response to my response about the
>poor condition of this decal. I want to put this issue to rest asap.
>It has been about a week since our last email. Please respond asap.
>Paul
>
>Matteo
>I see that I do have a response, and it is dated 6-25-7. This is 6
>days after my last request. Not a "service oriented" gesture on your
>part. Your attitude throughout this transaction has been poor and
>dismissal. I have done business with you in the past, but this
>transaction stinks. How about something like this. "Oh, I am
>terribly sorry for the problem and am pleased to remedy it quickly.
>Here is what I will do immediately".
>Yes, and I do stiffen when stiffed!
>Do what you want to do about the refund. The money is not important,
>but the feelings are!
>Paul
>
>Paul
>PLease,i say ,PLEASE,leave me a negative feedback.Im refunding th
>emoney now plus the cover for s/h cost to Nj for the sticker.
>Matteo
>
>
>Here is what I left for feedback>>Item: New decal, shipped folded &
>dirty. Communications slow & terrible attitude
>
>
>
>Final comments:
>The item I won was cheap, but supposed to be new, & was received
>poorly. I was more than fair when I complained to Matteo so that he
>would have a chance to remedy the problem. He rushed a response that
>left me unable to proceed without contacting him again. Time wasted,
>but I had to contact him again. Matteo responded 6 days later with a
>poor attitude. He has not apologized to this day. He is uncaring,
>and apparently to busy to deal with a transaction that he has been
>paid for, yet not too busy to place other auctions. It is his
>attitude that I have such a problem with.
>It has been my experience that people with Matteo's type of attitude
>can be a significant problem whether the problem is over pennies or
>thousands.
>
>I think without feedback such as mine contained herein, some people
>will disrespect others just because they can. With poor feedback,
>perhaps some of these people will be hesitant to carry on.
>
>Paul
>Paul J. Wilson
>Cell (408) 395-2020, Temecula, California>>(951) 587-3632, San Jose,
>California 95124, USA>>(408) 377-1710
>
>email: <mailto:paul@wilsondesigns.net>paul@wilsondesigns.net
><http://www.wilsondesigns.net>http://www.wilsondesigns.net
>
>--
>
>_______________________________________________

--
joel metz : magpie@blackbirdsf.org : http://www.blackbirdsf.org/
bike messengers worldwide : ifbma : http://www.messengers.org/
magpie messenger collective http://www.magpiemessenger.com/
portland, oregon
==
i know what innocence looks like - and it wasn't there,
after she got that bicycle...