Thanks everyone for all the interest in this problem. Has anyone ever had a problem filing a claim against UPS for damaged goods and been turned down DUE to the method of packing. ie NOT boxed and packed by UPS, Also what experience filing claims against other carriers Fed Ex USPS Etc? Anyone ever actually got paid for a claim filed? With all the goods shipped these days who IS the best carrier and is customer friendly? I know we all ship our treasures back and forth probably without any thought as to them getting there in good nick! maybe we should ALL think a BIT before shipping, Cheers John Crump OldneverhadaclaimBrit. Parker. Co USA