Thanks to everyone for emails about my Masi. UPS still hasn't found it. The "specialist" on my account wasn't very helpful. She doesn't have any authority. She suggested that I file a claim. Apparently once a claim is filed, the claims dept. actually makes a serious effort to find it, especially when the actual high value is listed on the claim!
Even though, I didn't insure it, I filed the claim. I'm hoping it will get someone off of their dead xxx. I honestly don't understand how they can lose something as large as a frame box. Their last scan was in their Philadelphia station near customs. Apparently, it never made it on a truck. Seems like it should either be in that UPS station or back at customs.
Basically, I'm jumping thru all the UPS hoops on this. It seems as if they are very compartmentalized and their people, so far, are unwilling or unable to do much. If they don't locate it, I'll need to talk to a manager.
Does anyone have experience dealing with UPS? Anyone know a UPS employee in Phily? Anyone have a bike or frame box disappear completely?
Scott Davis
St. Anthony, Minnesota USA