Paul- There is much about your post that I take issue with. But what most gets to me most is that you have not been wronged yet you accuse. Tending a proposal is not a contract to do the job to the buyer's specs.
>
> I sent my 1985 Bianchi Veloce to Cyclart for repair. It's a middle of the
> road
> model that doesn't have much monetary value, but it was my first real bike
> and
> I won a number of races with it when I was a kid; so it has a great deal
> of
> sentimental value. The top tube has a minor dent from a collision I had
> with a
> car 25 years ago that I've wanted to have repaired ever since. A number of
> people recommended Cyclart so I emailed Jim Cunningham.
>
> I told him what I wanted done, remove the dent, keep the existing paint,
> and
> touch up some of the larger eyesores. He said that was a pretty basic
> repair
> and suggested I send it to him for an estimate. When I eventually got the
> estimate, it was for a dent repair and a cheap powder coat. I called Jim
> and
> explained to him how keeping the original paint was very important to me,
> that
> I didn't mind if it didn't come out perfect.
>
> You could tell from the conversation he didn't want to be bothered, going
> on
> about how his painters/artists wouldn't find much motivation from such a
> job,
> that there was little satisfaction or gratification to be had from such a
> project. After I told him how much the bike meant to me, he appeared to
> understand and accepted to give me a quote for the work requested. Several
> few
> weeks later, Jim obviously changed his mind; I got a mail from Susan with
> the
> original estimate (dent removal plus re-finish).
>
> I contacted Cyclart once again asking for a quote for a complete
> CycleTique
> treatment for the frame realizing it would be costly. Apparently, Cyclart
> has
> no interest in doing the work and offered to send me back the frame as is.
>
> Were my expectations too high? I was willing to spend considerably more
> than
> what the bike was worth for a simple frame repair and explained it to them
> long
> before I ever sent them the frame. I wrongly assumed Cyclart would
> understand
> the passion emotion and history that an owner can have with a particular
> bike;
> what a disappointment.
>
> Could someone recommend a shop that would do such a repair?
>
>
> Paul Ozzello
>
> Montreal Canada
>
>
> _______________________________________________
Andrew R Stewart
Rochester, NY