Argos is a two man operation only. I know them quite well. Whenever I visit for a "look-see" they are loaded with frames waiting for work. Even so, 10 months is unreasonable unless agreed to at the beginning, and not replying to enquiries is never acceptable.
Tony Taylor Manchester NH
To: classicrendezvous@bikelist.org Sent: Fri, June 11, 2010 8:43:07 PM Subject: [CR] Argos
I'm hesitant to do this, but does anyone have a contact at Argos Cycles, or know what is going on there?
Sent them a frame for a repaint ten (yes, ten) months ago...my most recent communication from them was on 4/30, saying that they're "keen to start the project, just lacking the time to look at it!"
I've requested my frame back from them, and haven't heard a thing. Am I being unreasonable? Is 10 months out of line for a repaint and minor frame work? Note that they have pushed back the delivery date from the few months initially estimated to basically whenever they feel like getting to it.
I've seen their work, it's really quite good, and they seem to know what they are talking about. Would love to have them complete the work, but don't understand what is going on...it's not like I've been e-mailing them daily, just every 6 weeks or so to see whether they were going to get to it some time this decade.
Now...if I'd sent the frame to Brian Baylis or someone similar, I could understand the wait as he's an individual in high demand. But isn't Argos a commercial operation?
John Ferguson
New York, NY