As Harvey Sachs likes to say, "Your Mileage May Vary" but alas not with these guys. I had the same experience eight years ago when they sat on a Raleigh Lenton Tourist frame of mine for something like seven months, no communication, and I finally gave up on them. You might try Vaz Refinishers (I think that's the name) which seems to please most people with good work, done in good time and they actually think you're like the customer who pays their wages. Imagine that?!
Peter Kohler
Washington DC USA