Byron wrote: "Take plenty of photos to document the damage. "
If you pack it yourself and you're a real belt and suspenders type, it wouldn't hurt to take pictures of the packing job either. UPS *always* claims poor packing. ALWAYS.
Robb wrote: It seems to me that the person at UPS I talked to saw her job as preventing me from getting paid.
That's because that's *exactly* her job. It's like contacting your insurance company to help you receive a fair settlement from them. ;-)
John Dunn in Boise
> I actually managed to collect from UPS for a damaged bike (it was
insured).
> The front wheel was tacoed. I contacted the seller who contacted the shop
> that packed & shipped the bike. The shop contacted UPS and me to work up
an
> estimate on the damage. It took a month or two but I did finally get a
check
> for $150 (UPS paid the shop & the shop cut me a check). I believe the fact
> that it was professionally packed by a bike shop helped settle the claim.
I
> have a feeling if it was packed and shipped by an individual, UPS would
have
> contested the claim.
> Good luck. Save all the packing materials. Take plenty of photos to
document
> the damage. Be persistant - it's my belief that they will balk on a claim
if
> you don't put together a solid case.
> Cheers,
> Byron Morton
> Nashville, TN
>
>
> >From: Jim Cole Well, it finally happened. I just got a bike in via UPS
and
> >the front
> >fork is bent. I'm going to take a close look at it tonight and hope it
> >is salvageable. Any suggestions on who to send it to for a possible
> >straightening? It's a Mercian and I could send it to them or buy a
> >replacement through them, but would like to see if I could get it
> >straightened stateside first.
> >
> >Anyone ever have a good experience making a claim through UPS?!? I've
> >only heard they are VERY slow to pay claims. I'm not out a whole lot of
> >money one way or the other, but not real happy about this. Any
> >suggestions on dealing with the UPS claims process would be greatly
> >appreciated. THANKS!!!
> >
> >Jim Cole
> >Memphis, TN