Well Jerry move up to NJ. I will expect you for beer night. Steven Willis 1778 East Second Street Scotch Plains NJ 07076 908-322-3330 http://www.thebikestand.com
> I bought all the necessary HS removal and installation tools after a
teenage employee of an LBS removed my crown race with a center punch. That
sort of thing doesn't happen at shops whose owners at on this list, but most
of us are not fortunate enough to live near those shops.
>
> Regards,
>
> Jerry Moos
> Houston, TX
>
> Doug Van Cleve <dvancleve@gmail.com> wrote:
> No offense bike shop dudes (and dudettes ;^),
>
> But I am the only one with carte blanche to mess up my bikes through
> oversight, inattention etc. In Lou's example I would also insist that
> the shop fix their mistake. I can mess things up just fine by myself.
> The few times I take my stuff into a shop it is because I thought I
> might mess things up and they are the professionals. My most recent
> example was getting a Nuovo Record crown race removed from a Vitus 979
> fork. I took to to a "good" local shop and they mutilated the crown
> race in the process of removing it. They didn't charge me, and I
> regret not making a bigger deal of it, but I won't ever take anything
> back there for service and I generally avoid the shop (wasn't a big
> customer anyway). I understand Grant's point, after all we are all
> imperfect, but high end shops should be treating expensive/rare frames
> with kid gloves IMHO.
>
> Just my 2ยข,
>
> Doug Van Cleve
> Chandler, AZ
>
>
> On Fri, 10 Sep 2004 10:21:02 EDT, loudeeter@aol.com wrote:
> > The "one scratch" rule notwithstanding, I don't know where the line is
drawn
> > for bike shops. An extreme was related to me by a local rider here in
> > Orlando. He had sent a Gios Professional for paint and had used the
local bike shop
> > to handle the transaction. The bike arrived back from the painter fine.
He
> > asked the shop to install the headset. They didn't "face" the headtube
first
> > (or so he says) and the result was a large 1/4 inch chip in the paint on
the
> > headtube-headset junction. His argument was that a professional shop
should
> > have known that they needed to remove the paint from the edges of the
headtube by
> > faciing prior to installing a headset. He insisted that they return the
> > bike to the painter for a COMPLETE repaint. Apparently the shop
complied. I've
> > often wondered about how a shop can stay in business if all customers
are like
> > that. Lou Deeter, Orlando FL