Well, PayPal's policy and that of most credit card companies is that the seller is responsible for lost shipments. That's the main reason I am suspicious of eBay setters that don't take PayPal. That said there is still some grey area here. A few months ago I failed to receive a stem although the seller supposedly had a confirmation number from USPS. The seller refunded my payment, but I returned half the refund to him, as neither of us was really at fault and thus I thought we should share the loss. Of course this was a fairly cheap item, so we could both afford to be accomodating.
Rgards,
Jerry Moos Big Spring, Republic of Texas
Tom Hayes <hayesbikes@gmail.com> wrote: In a slight tangent of the current thread on Ebay transactions, I would like to ask about the responsibity when items are sent. I don't know whether I am asking this question morally or legally, or neither of those, and perhaps more in the vein of other members' sense of right in selling and buying on Ebay. Where does the responsiblity rest for lost uninsured items sent through the mail? I recently sent a relatively expensive ($200) to an international buyer. He never received it; I provided the receipt with the customs number on it (which, according to the US Postal Service is not traceable) indicating it was sent.
I have absolutely no reason to not believe this person when he states that he did not receive it, and he has been extremely polite in his requests and responses to me, and has made no demands.
I know when buying on Ebay, though it has only happenned twice, where I did not receive items sent that I was sure were sent, my sense of right is that I am out the item if I did not buy insurance when offerred. I am not sure that is right either; after all, who assumes the liability of the carrier, the sender or the receiver?
Anyone with some thoughts that they'd like to share privately?
Tom Hayes
Chagrin Falls, Ohio USA