Does the fact that bicycle boxes say "This side up" have anything to do with the way the box should be handled?
> Byron wrote: "Take plenty of photos to document
> the damage. "
>
> If you pack it yourself and you're a real belt and suspenders type, it
> wouldn't hurt to take pictures of the packing job either. UPS *always*
> claims poor packing. ALWAYS.
>
> Robb wrote: It seems to me that the person at UPS I talked to
> saw her job as preventing me from getting paid.
>
> That's because that's *exactly* her job. It's like contacting your
> insurance company to help you receive a fair settlement from them. ;-)
>
> John Dunn in Boise
>
> ----- Original Message -----
> From: Byron Morton <randonneurextra@hotmail.com>
> To: <jcole@memphis.edu>; <Classicrendezvous@bikelist.org>
> Sent: Tuesday, July 23, 2002 6:16 AM
> Subject: Re: [CR]Bent Fork Help/UPS Claim
>
>
> > I actually managed to collect from UPS for a damaged bike (it was
> insured).
> > The front wheel was tacoed. I contacted the seller who contacted the
shop
> > that packed & shipped the bike. The shop contacted UPS and me to work up
> an
> > estimate on the damage. It took a month or two but I did finally get a
> check
> > for $150 (UPS paid the shop & the shop cut me a check). I believe the
fact
> > that it was professionally packed by a bike shop helped settle the
claim.
> I
> > have a feeling if it was packed and shipped by an individual, UPS would
> have
> > contested the claim.
> > Good luck. Save all the packing materials. Take plenty of photos to
> document
> > the damage. Be persistant - it's my belief that they will balk on a
claim
> if
> > you don't put together a solid case.
> > Cheers,
> > Byron Morton
> > Nashville, TN
> >
> >
> > >From: Jim Cole Well, it finally happened. I just got a bike in via UPS
> and
> > >the front
> > >fork is bent. I'm going to take a close look at it tonight and hope it
> > >is salvageable. Any suggestions on who to send it to for a possible
> > >straightening? It's a Mercian and I could send it to them or buy a
> > >replacement through them, but would like to see if I could get it
> > >straightened stateside first.
> > >
> > >Anyone ever have a good experience making a claim through UPS?!? I've
> > >only heard they are VERY slow to pay claims. I'm not out a whole lot
of
> > >money one way or the other, but not real happy about this. Any
> > >suggestions on dealing with the UPS claims process would be greatly
> > >appreciated. THANKS!!!
> > >
> > >Jim Cole
> > >Memphis, TN